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Summary of Qualifications

  • “Digital Outreach Manager”, “Production Assistant” “Photographer” and “Cinematographer” for 2013 Sundance Documentary “99%: The Occupy Wall Street Collaborative Film.”
  • Experience designing instructional content in a variety of formats including video, Prezi and GIF.
  • Has presented and instructed in a variety of environments including the ALA annual conference.
  • Well versed in a variety of databases including EBSCO, PubMed, LexisNexis and many others.
  • Over nine years’ experience compiling and implementing metadata.
  • Over twelve years’ experience with various scanning equipment.
  • Over twelve years of customer service and research experience.
  • Over fifteen years of marketing experience, offline, online and via social media.
  • Experience with grant-work and proposal writing.
  • Experienced freelance photographer/editor, both still and video.
  • Excellent written and oral communication skills, comfortable with a diverse clientele.

Education

  • Master of Library Science, SUNY at Buffalo, May, 2011
  •  Bachelor of Arts Philosophy, SUNY Purchase College, May, 2002

Work History

New York University - West Village, NY - 01/2013-Present
Adjunct Business Reference Librarian
  • Handling business reference virtually and in person in a busy digital commons environment.
  • Updating and troubleshooting Virtual Business Library FAQ content.
  • Producing video-based instructional modules for the library website.
  • Consulting on various video tutorial and educational media projects.
  • Filming, editing and posting UnCommon Salon guest speaker series.
  • Editing and updating Libguides, including the addition of Qualtrics surveys

Trader Joe’s - Chelsea, NY - 10/2011-01/2013
Crewmember
  • Customer service and care, advice, and assistance.
  • Stocked shelves, worked the register, cleaned and organized.
  • Location saw upwards of 6,000 customers per day.

  Practicum, Buffalo State College - Buffalo, NY - 01/2011 -- 05/2011
Digital Specialist for Northeast Historical Archaeology Journal (NEHA)
  • Liaison with digitizing company, arranged for 30 years of journals to be digitized, ran quality control, personally digitized delicate one-of-a-kind early issues.
  • Created, edited, and embedded metadata into PDF copies of journal articles.
  • Organized, constructed and implemented copy for NEHA’s BEPress Digital Commons site.

  Instant Librarian Virtual Reference, UB - Buffalo, NY - 07/2010 -- 05/2011
Reference Librarian
  • Provided detailed, customer-centered reference and research assistance for the University at Buffalo’s library system and its patron 
  • community using print and electronic sources.
  • Utilized LibraryH3lp, allowing patron contact via the library website, chat programs and texting.
  • Trained in the efficient and effective use of numerous databases in a broad spectrum of fields, and the clear and concise dissemination of discovered information.
 
IDS, South Campus, Health Sciences Library, UB - Buffalo, NY - 12/2009 -- 05/2011
Student Assistant, Western New York Library Resources Council (WNYLRC) Knowledge Base Tutorials On-Demand Program, RBDB Grant
  • Researched, co-wrote, recorded video and audio for, edited, posted, keyworded, marketed and tracked analytics for tutorials about library resource sharing applications and platforms.
  • Studied and distilled library workflow to create concise, informative instructional materials.
  • Over thirty thousand views as of May 2015, found predominantly on the following channels: WNYLRC Tutorials, UB Access Services and embedded around the web.        
  • Performed project management and administrative duties including recording statistics and grant work to ensure the success and continuation of the on-demand video tutorial program.
  • Presented work at 2010 Upstate New York and Ontario Chapter of the Medical Library Association (UNYOC/MLA) conference and the Vital Links workshop hosted by WNYLRC.

IDS, South Campus, Health Sciences Library, UB - Buffalo, NY - 12/2009 -- 05/2011
Student Assistant specializing in the Inter-Library Loan Department
  • Performed Inter-Library Loan involving ILLiad, Docline, OCLC, and other platforms to manage lending materials and Ariel, Odyssey, BSCAN, and other applications to send materials.
  • Coordinated and managed student assistants in the searching and scanning of requests.
  • Performed troubleshooting on problem requests and ran database searches.  
  • Filled in on the reference desk when needed.

EmbroidMe Midtown – NYC - 08/2008 -- 09/2009
Office Manager
  • Managed office workflow, researched, set appointments, and ran advertising campaigns.
  • Worked with customers to design projects, digitized art, set up, fixed and ran various machines.
  • Researched and worked with vendors of all types and sizes to ensure customer satisfaction.  

Tony Cordoza, Photographer, NYC - 09/2005 -- 07/2008
Photo Assistant and Studio Manager for commercial photographer

  • Managed studio workflow, researched, set appointments, and ran advertising campaigns.
  • Assisted and organized during shoots including set-up and break-down of sets and lighting.
  • Maintained advanced camera equipment and repaired computers as needed.

APAC Customer Service Inc - Tucson, AZ - 11/2004 -- 07/2005
Customer Service Representative
  • Assisted customers of Qwest Phone Company with technical, billing and sales support, product and service orders, adjustments and account inquiries.
  • Worked with over fifteen systems, all with different commands and rules.

Teletech, Tucson - AZ - 10/2002 -- 09/2004
Customer Service Representative
  • Advanced Universal and International customer service for UPS customers.
  • Researched the customs laws of various countries for customers shipping internationally.

Campus Technology Services office at SUNY Purchase College, Purchase, NY - 9/1999 -- 05/2002
Computer Consultant
  • Front desk and reference duties in library and academic building computer labs.
  • Research assistance, customer service and troubleshooting.
  • Fixed minor bugs and performed light equipment maintenance and security.

Freelance Work                                                                                            
Photographer/Videographer - 05/2004 -- Present
  • Shot, stored, organized and archived well over 1.5TB of digital video and photography.
  • More than 790,000 total Youtube hits as of May, 2015.
  • Covered Occupy Wall Street, Flight 1549, Arizona wildfires, and numerous performances.
  • Work has appeared in the New York Times, Sound & Vision Magazine, G4 Network, The Museum of the City of New York, Blarney TV and was used in the Sundance documentary “99%: The Occupy Wall Street Collaborative Film”.
  • Created video tutorials and Youtube channel TutorialSmith to help friends and family. 
 
Graphic Designer, Retoucher, Color Corrector, Web- optimizer  & Digitizer - 09/2005 -- Present
  • Photograph and slide scanning, restoration and color correction for print and web optimization.
  • Graphic design, layout, logo, poster, postcard and promotional materials creation.
  • Complete digitization of issues of the Northeast Historical Archaeology Journal, including delicate one of a kind issues from the 1970’s.
  • Digitization of family histories, including that of the President of the French Institute Alliance Française in New York City.
  • PDF creation, OCRing, cropping and optimization including metadata implementation.
  • Audio and video cassette digitization.

  Instructor/tutor - 08/2005 -- Present
  • Instruction in research methods and database use.
  • Tutoring in the use of Adobe Photoshop for children and adults.
  • Tutoring in computer (both PC and Apple OS) and wireless device use.
  • Lead an instructional workshop on the use of Prezi and Dropbox in the academic library setting.

Professional Associations

  • Member, Phi Beta Mu
  • Member, American Library Association (ALA)
  • Member, New York Library Association (NYLA)
  • Member, Metropolitan New York Library Council (METRO)
  • Former President, Treasurer and Member, Student Chapter, Public Library Association (PLA)

Authored

  •   “Online Video Tutorials and Interlibrary Resource Sharing: A Model for Understanding the Role of Internet Video in Library Science and Education” Book chapter in IGI Global’s upcoming Handbook of Research on Academic Library Partnerships and Collaborations for release in the Advances in Library and Information Science Book Series.
  • “Library Research for the 99%: Reaching Out to the Occupy Wall Street Movement” with Darcy Gervasio and Angela Ecklund for the Urban Library Journal, Vol 19 Issue 1 (2013)
  • Nielsen, Tom. Takin’ It To The Streets: myMETRO Researchers Bring Library Science Skills and Expertise to NYC Communities. The Global Librarian. 2013 (Contributor)
  • Co-authored a successful Regional Bibliographic Databases and Interlibrary Resources Sharing Program (RBDB) grant and lengthy follow-up report.
  • A four thousand word collection development policy for a (fictional) private academic library.

Presentations

  •   “Chunky, Sticky, and Bite-sized: Embedding Screencasts for Information Literacy in Evidence-Based Graduate Nursing Education” on May 20th, 2014. Awarded first place at the Medical Library Association’s Annual Meeting in Chicago, IL.
  • “Research for the 99% : Bringing Academic Research to Occupy Wall Street," Poster session on June 29th at the 2013 American Library Association Annual Conference in Chicago, IL.
  • “Research for the 99%: Working with Occupy Wall Street” on April 5 at the 2013 LACUNY Institute “Libraries, Information, and the Right to the City” conference in New York City.
  • “Research for the 99%: Working with Occupy Wall Street” on January 15th, 2013 at the MyMetro Annual Meeting in New York City.
  • “Takin' It to the Streets: myMETRO Researchers Bring Library Science Skills, Expertise to NYC Communities” on July 2nd, 2012 at MyMETRO Researchers Pilot Project Presentations Night in New York City.
  • “New Developments in Documentary Filmmaking: 99% - The Occupy Wall Street Collaborative Film” part of the June 12thpanel discussion at the 2012 Digital Video Expo East in New York City.  
  • “Creating and Using Video Tutorials for Library Service” on November 19th, 2010 at VITAL LINKS XIV:  ANNUAL HLSP WORKSHOP hosted by the Western NY Library Resources Council (WNYLRC) in Buffalo, NY.
  • “WNYLRC’s Knowledge base tutorials on-demand program” on October 14th at the 2010 Upstate New York and Ontario Chapter of the Medical Library Association (UNYOC/MLA) Annual Meeting: Clarity Through the Clouds: Translating the Future in Syracuse, NY.

Software Proficiency

Qualtrics, MS Office, Adobe Photoshop, Premier, Illustrator and Acrobat, Audacity, Sound Forge, ILLiad 8, Camtasia Studio 6-8, Pinnacle Studio Ultimate 12, Windows Movie Maker, iLife, and scanning software including B-Scan. Zotero, Google Hangouts, Google Drive and Prezi for remote group projects. Basic HTML.

Hardware Proficiency

Installation of drives, RAM, and setup of PC and Apple, computer systems. Experienced with variety of scanning equipment, both professional grade and not. Experienced with digitizing equipment (for transfer of audio and video cassettes) and sound mixers. Experienced with a wide variety of camera equipment and accessories. Familiar with network setup.

Special Training

  • ITU certified in Pinterest, Reddit, Tumblr, Twitter, Facebook and Google Analytics marketing.
  • Global Leadership College TESOL/TEFL Specialist Course.